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Implementation Specialist - Remote

Posted 2 days ago
All others
Full Time
Mexico

Overview

The Implementation Specialist will deploy Shiji’s POS solutions for enterprise customers in the Americas, ensuring successful installations and customer satisfaction.

In Short

  • Execute end-to-end Food & Beverage POS implementation projects.
  • Provide user training on-site or remotely.
  • Perform POS version upgrades.
  • Troubleshoot customer inquiries during implementations.
  • Deliver remote support post-implementation.
  • Prepare and submit daily project reports.
  • Participate in internal training on new product developments.

Requirements

  • Minimum two years’ experience in POS implementation or IT support.
  • Experience configuring Simphony II POS systems.
  • Bilingual in English and Spanish.
  • Proficient in Microsoft Office Suite.
  • Strong problem-solving skills.
  • Ability to travel within the Americas region.
  • Willingness to be available for on-call support.

Benefits

  • Competitive salary.
  • Overtime compensation in accordance with Mexican labor law.
  • Opportunities for professional development.
Shiji Group logo

Shiji Group

Shiji Group is a leading software supplier specializing in the hospitality and retail sectors, established in 1998. The company offers a comprehensive suite of solutions including hotel management tools, food and beverage systems, retail systems, payment gateways, and online distribution services, catering to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets globally. With a workforce of more than 5,000 employees across 80+ subsidiaries, Shiji Group is committed to developing innovative products and technologies that facilitate the transition to fully integrated systems for its clients. The company focuses on enabling its clients to enhance their core competencies while ensuring secure, scalable, and future-ready platforms to support their growth and operational efficiency.

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