L1 Support Specialist - Remote

Overview

As a member of the Support organization at Shiji, you will resolve post-install customer inquiries and provide level one support to ensure customer satisfaction and problem resolution.

In Short

• Provide first level support to Infrasys customers.
• Understand customer needs and assist them using applications.
• Track and document service desk requests and resolutions.
• Escalate tickets to higher-level support when necessary.
• Analyze customer queries through troubleshooting and research.
• Attend regular product training to stay updated.
• Ensure consistent service delivery across multiple channels.
• Work during standard business hours with occasional shifts.

Requirements

• Fluency in English and one additional language (Croatian/Bosnian/Serbian/Slovenian).
• Experience supporting customers over the phone.
• Experience using Remote Access Tools.
• Networking skills for troubleshooting and configuration.
• Experience in a customer-facing role.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong troubleshooting skills.
• Ability to work independently and in teams.

Benefits

• Exciting job within a creative environment.
• Opportunity to grow with web and cloud technologies.
• Friendly and motivated multicultural team.
• Opportunities for personal and professional development.
• Training to meet role requirements.