Support Specialist - Remote

Overview

The Support Specialist provides rapid, accurate, and empathetic technical support to districts, ensuring the seamless operation of the Amira platform.

In Short

• Act as the frontline problem-solver for technical support requests.
• Manage technical onboarding including SIS integration and SSO configuration.
• Build and maintain relationships with district IT departments.
• Monitor system performance to proactively identify issues.
• Document technical issues and solutions in the knowledge base.
• 2-4 years of experience in technical support or IT help desk roles.
• Strong troubleshooting and problem-solving skills required.
• Experience with ticketing systems and remote support tools preferred.
• Excellent communication skills needed to explain technical concepts.
• Some travel may be required.

Requirements

• 2-4 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems like Salesforce or Jira.
• Familiarity with SIS platforms and rostering standards.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical users.
• Some travel may be required.

Benefits

• Competitive Salary
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• Cutting-edge work environment
• Opportunity to help children reach their full potential