Support Specialist - Remote

Overview

The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.

In Short

• Provide phone and email support relating to maintaining Schneider Geospatial’s web products, with a focus on our Permitting products.
• Respond to client calls and emails in a timely manner.
• Remotely connect to client machines to assist with Data ETL connection issues.
• Analyze client issues, troubleshoot the problem, and implement the solution.
• Document and record case communications.
• Manage multiple cases simultaneously.
• Ability to verbally communicate clearly with client over the phone in the English language.
• Good communication, enunciation, and grammar skills (in the English language) are highly important.

Requirements

• Demonstrated problem solving and analytical skills.
• Providing on-call support for multiple applications.
• Strong work ethic and proactive approach.
• Friendly, personable, and quick to establish rapport with clients.
• Efficient in Microsoft Office applications.
• Experience reading/writing Structured Query Language (SQL).
• Experience with reading/writing basic script programs (Python).
• Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
• Experience reading/writing HTML, CSS, JavaScript is a strong plus.
• Experience with local government operations, especially pertaining to land assessment and taxation, infrastructure and asset management, permitting and E911 is a plus.

Benefits

• Comprehensive and competitive benefit packages to support you and your family.
• Collaborative, supportive environment that fosters innovation and creativity.
• Recognized as a Great Employer to Work For for multiple years.
• Opportunity to work with passionate technology enthusiasts.