Support Specialist - Remote

Overview

As a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries.

In Short

• Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support.
• Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters.
• Organize and maintain employee records via our proprietary Platform.
• Benefits administration on behalf of customers & professionals.
• Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries.
• Communicate effectively both verbally and in written form with professionals and our customers.
• Communicate and liaise with G-P partners/vendors.
• Coordinate with internal Centers of Excellence.
• Assist with payroll preparation by providing relevant data.
• Participate in the continuous improvement of HR processes.

Requirements

• 2-4 years of Global Shared Services experience.
• Proficient in both written and verbal English.
• Experience in handling real time Chat bot.
• Customer oriented with ability to adapt/respond to diverse customer base.
• Meticulous attention to detail.
• Literacy with MS Office.
• Knowledge of labor legislation throughout EMEA/APAC/US region.
• Excellent organizational and time-management skills.
• Ability to work in a dynamic, rapidly changing environment.
• Available to work in Dynamic shifts.

Benefits

• Competitive compensation and benefits.
• Opportunity to expand skills.
• Flexible working environment.
• Support for company-wide initiatives and projects.
• Work in a diverse, equitable and inclusive culture.