Support Specialist - Remote

Overview

As a Support Specialist at Momentus Technologies, you will assist clients with technical support, software testing, and online training, contributing to the success of our event management software.

In Short

• Assist clients with technical support via email, phone, and online meetings.
• Conduct software testing and setup new accounts.
• Provide user training on software features.
• Gather feedback for product improvements.
• Resolve software errors with the development team.
• Maintain file server cleanup and management.
• Build local Momentus sites for testing.
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Action internal support requests and document preparation.

Requirements

• 2+ years of customer service experience in a SaaS environment.
• Excellent communication skills via phone and email.
• Proficient in Microsoft Suite (Word, Excel).
• Experience with SQL and report writing tools preferred.
• Availability for on-call support occasionally on weekends.

Benefits

• Exceptional 401k match.
• Unlimited time off with a recommended minimum of 15 days.
• Paid parental leave.
• Free tickets to events hosted by customers.
• No dress code.
• Wellness programs for employee well-being.
• Flexible career opportunities.
• Unlimited training opportunities through LinkedIn Learning.
• Recognition awards for commitment to company values.
• Dynamic team environment.