Support Specialist - Remote

Overview

As a Support Specialist, you will be responsible for supporting customers and professionals throughout the region, handling day-to-day queries related to HR, IT, Finance, and benefits.

In Short

• Support key employee life cycle processes like data management and time management.
• Prepare global HR documentation including employment contracts and benefits enrollment.
• Organize and maintain employee records via a proprietary platform.
• Serve as the first point of contact for HR, IT, or Finance inquiries.
• Communicate effectively with professionals and customers.
• Coordinate with internal and external stakeholders.
• Assist with payroll preparation and audits.
• Participate in continuous improvement of HR processes.

Requirements

• 2-4 years of Global Shared Services experience.
• Strong experience in Peoplesoft, Workday, or SAP.
• Proficient in written and verbal English.
• Experience with real-time chat support.
• Customer-oriented with adaptability.
• Meticulous attention to detail.
• Literacy with MS Office.
• Knowledge of labor legislation in EMEA/APAC/US.
• Excellent organizational and time-management skills.

Benefits

• Competitive compensation and benefits.
• Flexible work environment.
• Opportunities for skill expansion.
• Supportive team culture.