Support Specialist - Remote

Posted 5 days ago

Customer Service

Full Time

Worldwide

Overview

As a Support Specialist at Vesta, you will engage with customers to guide them on product usage, troubleshoot issues, and collaborate with product and engineering teams to ensure customer success.

In Short

Engage with customers through various communication channels.
Troubleshoot issues using internal debugging tools.
Collaborate with product and engineering teams to resolve customer problems.
Become a product expert to effectively explain functionalities to users.
Document product functionality and new features for user self-service.
Observe and communicate customer feedback trends to relevant teams.
Be an essential part of delivering industry-changing software.

Requirements

Comfortable learning and working with software tools.
Ability to navigate APIs, webhooks, and XML.
Passionate about solving customer problems.
Curious and persistent in problem-solving.
Experience in the mortgage industry is a bonus.

Benefits

Robust medical, vision, and dental coverage.
401(K) plan offering.
16 weeks fully paid parental leave for all new parents.
Remote-first culture with a hub in San Francisco.
Generous Work-From-Anywhere & Wellness Benefits.
Monthly Doordash benefits.
Open & encouraged flexible time off.
Company offsites to foster team connections.

Vesta

Vesta is a pioneering company focused on transforming the mortgage industry by providing a next-generation system of record designed to modernize the multi-trillion mortgage market. With a founding team experienced in creating cloud infrastructure for banks, Vesta aims to automate and digitize the homeownership process, moving away from outdated practices. Backed by $55 million in funding from top-tier investors, Vesta values a diverse and collaborative team culture, emphasizing humility, empathy, and action-oriented approaches. The company is committed to building a flexible and open origination experience that benefits both financial institutions and their customers.

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