Support Specialist - Remote

Overview

At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.

Our platform unites cutting-edge technology with security, transforming how players interact with games through innovative features like interactive maps and real-time mods. We're not just building software; we're crafting the future of gaming where every player can experience games exactly as they want to. We're creating a new category in gaming technology that will fundamentally change how people play.

In Short

• Provide friendly, solution-focused support to our gaming community via email and Discord
• Troubleshoot technical issues related to mods, game compatibility, and platform features
• Collaborate with our testing team to verify and reproduce user-reported technical issues
• Create and update support documentation in our knowledge base
• Gather and share user feedback to help improve our products and services
• Identify user experience gaps and potential improvements based on support interactions
• Maintain response time and quality metrics while delivering personalized support
• Assist in moderating community discussions and maintaining a positive environment
• Identify and escalate complex technical issues or emerging trends

Requirements

• Active PC gamer with deep understanding of gaming culture and mechanics
• Strong technical troubleshooting skills and problem-solving ability
• Excellent written and verbal communication skills in English
• Experience providing customer support via email, chat, or community platforms
• Ability to explain technical concepts in user-friendly language
• Strong attention to detail and documentation skills
• Self-motivated with excellent time management abilities
• Stable high-speed internet connection

Benefits

• Competitive compensation
• A flexible work environment that caters to your gaming schedule
• A chance to be part of a passionate community of gamers and creators