Support Specialist - Remote

Overview

As a Support Specialist at Virtasant, you will play a vital role in ensuring that customers receive exceptional support while utilizing your problem-solving skills and communication abilities.

In Short

• Triage incoming customer issues efficiently.
• Provide top-notch customer support and solutions.
• Utilize JIRA for tracking and managing support issues.
• Write and maintain documentation for knowledge bases.
• Optimize support processes for enhanced efficiency.
• Handle complex Level 2 support issues.
• Collaborate with product and engineering teams for feedback.
• Stay updated on product features and industry practices.
• Generate reports on customer support metrics.
• Work independently and as part of a team.

Requirements

• 4+ years of experience in customer or technical support.
• Proficiency in JIRA or similar ticketing systems.
• Exceptional written and verbal communication skills.
• Ability to manage stressful situations effectively.
• Strong analytical and problem-solving skills.
• Familiarity with documentation creation and maintenance.
• Ability to work independently and collaboratively.
• Availability to work 8 to 5 Pacific Standard Time.

Benefits

• Opportunity to work in a dynamic consulting environment.
• Be part of a remote-friendly team.
• Continuous learning and development opportunities.
• Collaborate with cross-functional teams.
• Contribute to process improvements and customer satisfaction.