Support Specialist - Remote

Overview

As a Support Specialist at Later, you will play a key role in delivering high-quality support experiences that help our customers achieve success across our full suite of products.

In Short

• Provide high-quality, timely support to customers.
• Tailor communication to various audiences.
• Create and maintain internal knowledge base articles.
• Collaborate cross-functionally to enhance customer experience.
• Troubleshoot and resolve complex customer issues.
• Identify root causes and propose actionable solutions.
• Develop and maintain a deep understanding of the product suite.
• Champion a customer-centric culture.
• Contribute to internal projects for service quality improvement.
• Mentor junior team members.

Requirements

• Strong organizational skills.
• Customer-centric mindset.
• Excellent written and verbal communication skills.
• Team collaboration abilities.
• Analytical thinking capabilities.
• Technical familiarity with support platforms.
• Adaptability to fast-paced environments.
• Proactive and results-driven approach.
• Curiosity about industry trends.
• Emotional intelligence in building relationships.

Benefits

• Market-based compensation approach.
• Eligibility for various benefits plans.
• Inclusive and supportive work culture.
• Opportunity to work with leading brands.
• Professional development opportunities.
• Flexible work arrangements for select positions.
• Commitment to diversity and inclusion.
• Supportive team environment.
• Access to industry-leading tools and resources.
• Engagement with a dynamic customer base.