Support Specialist - Remote

Overview

The Support Specialist role at NIQ involves providing high-quality technical support to users of Production systems, with opportunities to learn and work on various technologies in a cloud-based environment.

In Short

• Provide in-depth technical support to internal and external users.
• Analyze and document production incidents to facilitate resolutions.
• Execute root cause analysis (RCA) for incident resolution.
• Attend incident management calls and report status on production issues.
• Optimize on-call rotations and update documentation.
• Automate processes for site reliability.
• Work in a fast-paced environment with new product deployments.
• Collaborate with cross-functional teams.
• Work flexible hours, including weekends and holidays.
• Utilize strong communication skills to interface with stakeholders.

Requirements

• 3+ years of experience in technical support or related areas.
• Strong fundamentals in application support and infrastructure.
• Proficiency in SQL, UNIX scripting, and Python.
• Familiarity with automation tools and cloud technologies.
• Sound SDLC skills, preferably in an agile environment.
• Excellent communication skills.
• B.S. degree in Computer Science or related field.
• Ability to work extended hours with a rotating on-call schedule.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).