Asset Management Product Specialist - Remote

Overview

Schneider Geospatial is excited to welcome an Asset Management Product Specialist to our growing professional services team. This role focuses on the setup of new clients with Schneider Geospatial’s online asset management SaaS products, working closely with client contacts to ensure a smooth implementation. Setup activities are followed by client training and software configuration to ensure the system will successfully meet the client’s needs.

In Short

• Direct engagement with client organizations and their users to understand their processes and integrate our software solutions to improve those processes.
• Be on the frontlines of modernizing government organizations with advanced software technologies.
• Work in small teams with an entrepreneurial attitude.
• Participate in small internal teams daily to constantly address issues and improve our software and services.
• Configuration and deployment of SaaS product updates for new and existing clients.
• Project tracking and status reporting to clients.
• Respond to client Support requests, phone calls and emails in a timely manner.
• Leverage Geographic Information System (GIS) and database technologies to deliver innovative solutions to clients.
• Train clients on how to use their Schneider Geospatial software products.
• Development of documentation and other reference materials to be used for implementation, training, and support.

Requirements

• BA/BS or Certificate in Civil Engineering, Public Works/Administration, Database Administration, GIS, Geography, Computer Science, MIS, or a related field; or a relevant combination of education and experience.
• Three years or more of GIS software experience is preferred.
• Three years of public works asset management implementation, training and support preferred.
• Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
• Experience with local government operations, especially pertaining to infrastructure and asset management.
• Strong understanding of asset life cycle management and the mathematics that support asset capital planning is a plus.
• Experience with Schneider Geospatial’s SimpliCITY software products is a strong plus.
• Experience with Structured Query Language (SQL) and Relational Database Management Systems (RDBMS) is a plus.
• Preference will be given to candidates located in the New England region of the U.S.

Benefits

• Comprehensive and competitive benefit packages to support you and your family.
• Work in a collaborative, supportive environment that fosters innovation and creativity.
• Opportunities for career paths in product management, project management, software testing/QA, data analysis, and development.