Support Specialist - Remote

Overview

The Support Specialist will enhance BBQGuys and our customers’ experience by providing amazing service through post-sale interactions.

In Short

• Provide technical support and troubleshooting for customer issues.
• Handle inbound and outbound customer calls, chats, and emails.
• Document all customer interactions thoroughly.
• Aspire to create sales retention and minimize returns.
• Develop strong customer relationships with empathy.
• Achieve Key Performance Indicators (KPIs).
• Work as part of a team in a ticket-based shared workload.
• Communicate effectively with management regarding potential hurdles.
• Adhere to BBQGuys CAPLC Code.
• Other duties as assigned by management.

Requirements

• High school diploma or GED.
• 1+ years of customer support experience.
• Call center experience with a multi-line phone system.
• Excellent written and verbal communication skills.
• Reliable internet connectivity.
• Ability to handle stressful situations with dissatisfied customers.
• Attention to detail and critical thinking skills.
• Flexibility with scheduling based on business needs.
• Receptive to constructive feedback and coaching.
• Professional demeanor and positive attitude.

Benefits

• Opportunity to work in a dynamic team environment.
• Engagement in outdoor living industry.
• Supportive management and team culture.
• Potential for career growth within the company.
• Flexible working conditions.