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Support Specialist - Remote

Posted 6 weeks ago
Customer Service
Part Time
South/Central America

Overview

Join SweatPals as a Support Specialist, where you'll be the frontline hero for fitness communities, assisting them while building your career in customer support.

In Short

  • Provide exceptional customer support during weekend shifts.
  • Handle inquiries via chat, email, and phone.
  • Troubleshoot technical issues for community hosts and members.
  • Guide users through platform features and best practices.
  • Maintain high customer satisfaction scores.
  • Create help articles for the knowledge base.
  • Manage support volume during peak hours.
  • Collaborate with the product team on user experience issues.
  • Participate in team training and knowledge sharing.
  • Contribute to improving support processes.

Requirements

  • 1-2 years of customer support experience, preferably in SaaS.
  • Fluency in conversational English with strong communication skills.
  • Experience with Intercom support platform.
  • Comfort with AI support systems.
  • Strong problem-solving abilities.
  • Ability to multitask and manage multiple conversations.
  • Technical aptitude for learning new software.
  • Genuine enthusiasm for helping others.
  • Availability to work 2 PM - 7 PM PST.
  • Bachelor's degree or equivalent experience.

Benefits

  • Competitive hourly rate with performance bonuses.
  • Flexible PTO policy.
  • Support certifications and training opportunities.
  • Free access to partner fitness communities.
  • Wellness stipend for personal fitness journeys.
  • Clear career growth path to senior roles.
SweatPals logo

SweatPals

Sweatpals is a dynamic company dedicated to fostering real connections through movement and empowering the next generation of fitness entrepreneurs. Supported by prominent investors like a16z Speedrun and Kevin Hart, Sweatpals connects a vibrant community of fitness enthusiasts, hosts, and gyms through engaging events, memberships, and social features. The company believes in making workouts joyful, social, and inclusive, transforming everyday fitness activities into meaningful experiences. Sweatpals provides local leaders with the tools to grow their fitness communities, enabling them to turn side hustles into thriving businesses. As the company scales, it focuses on growth and lifecycle marketing to create sustainable business impact, ensuring that Sweatpals becomes a habitual part of users' lives.

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