Support Specialist - Remote

Overview

Join SweatPals as a Support Specialist, where you'll be the frontline hero for fitness communities, assisting them while building your career in customer support.

In Short

• Provide exceptional customer support during weekend shifts.
• Handle inquiries via chat, email, and phone.
• Troubleshoot technical issues for community hosts and members.
• Guide users through platform features and best practices.
• Maintain high customer satisfaction scores.
• Create help articles for the knowledge base.
• Manage support volume during peak hours.
• Collaborate with the product team on user experience issues.
• Participate in team training and knowledge sharing.
• Contribute to improving support processes.

Requirements

• 1-2 years of customer support experience, preferably in SaaS.
• Fluency in conversational English with strong communication skills.
• Experience with Intercom support platform.
• Comfort with AI support systems.
• Strong problem-solving abilities.
• Ability to multitask and manage multiple conversations.
• Technical aptitude for learning new software.
• Genuine enthusiasm for helping others.
• Availability to work 2 PM - 7 PM PST.
• Bachelor's degree or equivalent experience.

Benefits

• Competitive hourly rate with performance bonuses.
• Flexible PTO policy.
• Support certifications and training opportunities.
• Free access to partner fitness communities.
• Wellness stipend for personal fitness journeys.
• Clear career growth path to senior roles.