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Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

As a Support Specialist at January, you will be responsible for handling inbound communications from customers, overseeing internal collection efforts, and improving customer satisfaction through effective strategies.

In Short

  • Manage inbound calls, emails, and texts from customers.
  • Document communications using ZenDesk.
  • Contribute to contact center procedures to enhance customer interaction.
  • Evaluate and improve contact center processes.
  • Gather user feedback for product improvements.
  • Adhere to federal and state collection laws.

Requirements

  • 1–2+ years in customer service or collections.
  • Motivated by performance with a history of meeting targets.
  • Strong verbal and written communication skills.
  • Comfort with CRM and support tools like Zendesk.
  • Awareness of compliance requirements in financial conversations.

Benefits

  • Transparent and equitable compensation practices.
  • Diversity and inclusion commitment.
January logo

January

January AI is a precision health company founded by Noosheen Hashemi and Dr. Michael Snyder, aimed at helping users improve their eating habits through an AI Nutritionist. The company focuses on understanding personal metabolic health and predicting individual blood sugar responses to food without the need for hardware. With the alarming statistic that 1 in 3 adults in the US are pre-diabetic, January AI's app provides immediate insights into diet and blood sugar levels, offering personalized recommendations for better metabolic wellbeing. The company is supported by notable investors including Marc Benioff, Jerry Yang, and Steve Chen, and is committed to empowering individuals to make small, impactful changes to their health every day.

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