Support Specialist - Remote

Overview

Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.

We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work.

In Short

• Field and resolve a wide range of support inquiries.
• Own the communication with customers, keeping them informed and updated.
• Expand your technical skills in areas like APIs and SQL.
• Enhance support processes for a seamless experience.
• Contribute to meaningful work in fighting financial crime.
• Drive efficiency of support processes leveraging technology.

Requirements

• Strong technical troubleshooting skills with APIs and SQL.
• A problem-solving mentality, motivated to own customer issues.
• Ability to learn and adapt quickly in a changing environment.
• A collaborative communicator engaging with cross-functional teams.
• Professional and articulate with quality customer service skills.
• Work east coast hours and support international customers.

Benefits

• Work in a remote-first environment.
• Be part of a mission-driven team.
• Opportunities for professional growth and skill development.
• Inclusive and diverse workplace culture.