Client Service Manager - Remote

Overview

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive.

In Short

• Ownership of key clients from a service level perspective.
• Coordinating request fulfilment and engaging with Operations.
• Direct involvement in Feature and Development requests.
• Responsibility for improving processes delivered to clients.
• Identify and decrease risks prior to renewals.
• Work with existing DaylightPMS customers to achieve revenue opportunities.
• Effectively triage inquiries and coordinate with teams.
• Lead new service and feature requests agenda.
• Manage complex or bespoke client requests and daily queries.
• Facilitate escalation procedures for support issues.

Requirements

• Working knowledge of Hospitality PMS, Microsoft Office suite, and CRM tools.
• PMS Implementation Specialist background is a plus.
• Proven problem-solving skills in a customer-facing role.
• Experience managing stakeholders and customers at all levels.
• A high level of accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability in a fast-paced environment.
• Driven, self-motivated, and enthusiastic.
• Educated to bachelor’s degree level preferred but not essential.
• English required, German is a plus.

Benefits

• Challenging and creative technology environment.
• Feedback and initiative are welcomed.
• Flexible working hours, hybrid model of work.
• Modern workplace with amenities like coffee and fruit.
• Access to various location-based benefits.