Client Service Manager - Remote

Overview

eToro is seeking a proactive, highly motivated, and skilled Client Service Manager with former experience in the financial industry to join our dynamic German team.

In Short

• Providing extraordinary service aligned with the company's culture and values
• Discussing financial markets and factors in a clear manner with clients via Zoom, Telephone and emails
• Being an ambassador in carrying out the company's vision, mission, and products
• Onboard and retain high-value clients, provide valuable information, assist with high severity cases and inquiries

Requirements

• Fluent English and German - Must!
• Interested in the stock markets/ ETFs/ Cryptocurrencies, Trading and/or Investments and products
• BA degree in Finance -preferred
• Experience in Customer-Facing roles/ Retention/ Sales/ Account /Portfolio Management
• Highly organized and can handle multiple daily priorities in a dynamic environment
• Ability to self-manage your time and prioritize tasks
• Be a real team player
• Have excellent learning skills
• Be motivated to succeed and willing to contribute
• Be target-oriented
• Have phenomenal interpersonal skills and communication skills (both written and verbal)

Benefits

• 2 days WFH (after training period),
• monthly food voucher
• Modern office in the heart of Frankfurt
• fixed work time from 09:00 - 18:00 and WFH equipment offered by the company
• Regular team events, Brunch