Client Services Manager - Remote

Overview

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

In Short

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports.
• Develop recruiting metrics and analytics that provide insights and drive decision.
• Participate in client meetings, sharing updates and data.
• Manage programs, events, and campaigns to build candidate pipeline.
• Maximize the use of Cielo resources to meet goals.
• Drive standardization, continuous improvement, and consistency of processes.
• Responsible for Cielo-specific metric reports and P&L management.

Requirements

• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience coaching peers or managing a team.
• Exposure and knowledge of various recruitment technologies.
• Strong proficiency in Microsoft Office Suite.
• Bachelor’s degree in business, management, human resources, or related field, preferred.
• Fluency in Spanish.
• Portuguese is desired.

Benefits

• Opportunity to work with the industry’s smartest people.
• Ownership of your success.
• Inclusive environment that encourages collaboration and learning.
• Professional growth opportunities.
• Work in a leading strategic Recruitment Process Outsourcing (RPO) partner.