Client Operations Manager - Remote

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

• Manage client operations to enhance service delivery.
• Focus on process improvement and team performance.
• Collaborate with client service leaders to optimize resource allocation.
• Analyze data to identify trends and develop actionable insights.
• Track productivity metrics to meet service level agreements.
• Lead change management initiatives for new processes.
• Coordinate projects to improve client and candidate experiences.
• Develop and deliver training for operational efficiency.
• Utilize recruitment technologies and Microsoft Suite.
• Drive best practices and operational excellence across teams.

Requirements

• Minimum of 10 years in Talent Acquisition, with 3 years in an operational role.
• Strong analytical and problem-solving skills.
• Experience in continuous process improvement methodology.
• Ability to manage multiple initiatives simultaneously.
• Proficient in recruitment technologies and Microsoft Suite.

Benefits

• Opportunity to work with industry leaders.
• Career growth and development opportunities.
• Collaborative and innovative work environment.
• Flexible work arrangements.
• Equal opportunity employer with a commitment to diversity.