Client Operations Manager - Remote

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

• Responsible for increasing client satisfaction and service.
• Review service delivery metrics to drive improvements.
• Focus on delivering business-changing insights.
• Consult with client service leaders for effective resource allocation.
• Analyze data trends and develop recommendations.
• Track productivity metrics to meet Service Level Agreements.
• Lead change management initiatives for new processes.
• Coordinate projects to enhance client and candidate experience.
• Drive best practice sharing and operational excellence.
• Develop and deliver training for operational efficiency.

Requirements

• Minimum of 10 years in Talent Acquisition.
• At least 3 years in an operational role.
• Strong analytical and problem-solving skills.
• Experience with recruitment technologies.
• Proficiency in Microsoft Suite.
• Ability to manage multiple initiatives simultaneously.
• Understanding of continuous process improvement methodology.
• Experience in action planning and execution.

Benefits

• Opportunity to work with industry leaders.
• Supportive work environment.
• Career advancement opportunities.
• Innovative and dynamic company culture.