Client Operations Manager - Remote

Overview

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

In Short

• Overseeing the implementation of new software or technology that will improve efficiency in a client workplace
• Creating clear visibility into ongoing implementations with current status, dependencies, risks and timing expectations
• Serving as an external consultant/trusted advisor to identify initial opportunities, including design recommendations, to maximize our contribution to patient access and client success
• Working cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames
• Having a key voice in developing better processes, tools, and models that generate successful outcomes within the team and improve operational efficiency.

Requirements

• Bachelor’s degree or equivalent experience in lieu of degree is required
• 3+ years of experience in project management in the information technology and healthcare sector, SaaS environment preferred.
• Proven work experience in project management in the information technology and healthcare sector using recognized PMI methodologies
• Proven ability to lead multiple, highly visible projects simultaneously and meet deadlines
• Strong organizational skills including attention to detail and multi-tasking skills
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
• Has experience influencing internal and external stakeholders in order to drive success
• Proficiency in using the Microsoft Office suite of software
• Experience with MS Office, Excel, Word and PowerPoint
• Experience with Salesforce, SQL helpful.

Benefits

• Medical, dental, and vision plans to fit your needs.
• Company-paid life insurance and long-term disability.
• Health Savings Accounts (HSA) with employer contributions.
• Employee Assistance Program (EAP).
• 401(k) plan with company match.
• Unlimited PTO, 10 paid holidays, and paid parental leave.
• Flexible work options.