Technical Analyst - Remote

Overview

As a Technical Analyst at Relatient, you'll be instrumental in enhancing the client experience through effective support and issue resolution, while working in a collaborative and innovative environment.

In Short

• Serve as the primary point of contact for client support inquiries.
• Resolve client complaints and troubleshoot product issues.
• Manage support cases with timely follow-up.
• Monitor the support portal and update clients on case status.
• Prioritize incoming requests to meet business needs.
• Guide clients through solutions for user errors.
• Handle high volumes of calls and support tickets.
• Collaborate with team leads for high-quality service.
• Document and manage call and email records.
• Provide web portal training and support to clients.

Requirements

• Strong client support experience.
• Excellent communication skills.
• Ability to troubleshoot and resolve issues effectively.
• Experience managing support cases.
• Ability to prioritize tasks effectively.
• Experience in handling high call volumes.
• Familiarity with internal support systems and tools.
• Ability to train clients on web portal usage.
• Strong documentation skills.
• Willingness to perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• HSA with employer contributions.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Unlimited PTO and paid holidays.