Client Success Advisor - Remote

Overview

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.

Your Role at Relatient

We are seeking a Client Success Advisor to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset.

How you'll make an impact:

• Client Relationship Management: Act as the primary contact for a portfolio of clients, delivering exceptional service and support across Relatient’s suite of products, including patient messaging, scheduling, payment, and surveys.
• Revenue Growth and Retention: Strategically manage accounts to maintain and grow revenue. Develop and execute strategies for renewals, pricing, and contract terms to ensure client satisfaction and value.
• Product Adoption and ROI: Promote the adoption and utilization of Relatient’s products. Provide data-driven insights and best practices to enhance client ROI and drive advocacy within their organization and the broader market.
• Upsell and Cross-Sell: Identify and pursue opportunities for upselling and cross-selling additional products and services. Align offerings with client needs and company strategy.
• Market Engagement: Build and sustain positive relationships with market allies. Facilitate formal referenceable accounts to support new client acquisition and market growth.
• Risk and Issue Management: Identify and mitigate risks related to revenue and relationships. Address day-to-day client issues and orchestrate cross-functional teams to resolve complex or persistent problems effectively.
• Client Education and Advocacy: Educate clients on maximizing their investments in Relatient products. Ensure clients are equipped to represent the value of Relatient solutions and serve as advocates for our products.
• Account Management and Documentation: Segment and manage your book of business based on client needs and revenue opportunities. Maintain accurate documentation and reporting on account activities, adhering to Relatient activity guidelines.
• Contract Compliance: Oversee adherence to contract terms and specifications. Coordinate with internal teams to ensure compliance and manage contractual obligations.

What You Bring:

• Bachelor’s Degree or equivalent experience required.
• Minimum of 3 years of experience managing multiple client and senior executive relationships, serving as a trusted advisor for client strategy.
• Healthcare industry experience preferred.
• Proven track record in a goal-oriented, self-directed environment.
• Strong presentation skills, both written and oral.
• Experience in identifying, managing, and mitigating risks, as well as managing renewal and upsell pipelines.

Mindsets That Matter:

• Act with purpose, focus and accountability
• Collaborate across teams and communicate clearly
• Keep improving and automate what slows you down

Pay & Perks:

For positions based in the U.S., the estimated salary range for this role is $75,000-$120,000. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.

Benefits of working here include:

• Medical, dental and vision coverage
• Company-paid life and disability insurance
• HSA with employer contributions
• Employee Assistance Program (EAP)
• 401(k) with company match
• Unlimited PTO, 10 paid holidays, and paid-parental leave
• Flexible work options

Equal Opportunity at Relatient:

We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.

Ready to Join Relatient?

If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

To be eligible, you must reside in one of the following states:
Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.