Digital Client Success Advisor - Remote

Overview

Trackforce is the world's largest physical security workforce management SaaS company, providing a platform for managing security workforce effectively. We are looking for a Digital Client Success Advisor to enhance customer engagement and satisfaction.

In Short

• Support digital-first engagement strategy for clients.
• Drive customer retention and product adoption.
• Monitor customer health indicators to reduce churn.
• Assist in the renewal process and identify upsell opportunities.
• Analyze customer engagement and usage trends.
• Deliver value through automated customer success motions.
• Collaborate with Sales, Marketing, and Product teams.

Requirements

• 2+ years in Customer Success or Account Management.
• Understanding of customer lifecycle management.
• Experience with digital customer success tools and CRM platforms.
• Excellent communication skills.
• Analytical mindset for data-driven strategies.
• Passion for enhancing customer experience through technology.

Benefits

• Opportunity to work in a remote-first environment.
• Engage with a diverse portfolio of clients.
• Be part of a growing SaaS company.