Client Success Manager - Remote

Overview

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.

In Short

• Monitor and maintain client health scores monthly.
• Act as the client’s internal advocate.
• Drive client renewals and pricing discussions.
• Identify and facilitate cross-sell and upsell opportunities.
• Engage with customers to maximize ROI.
• Advise customers on performance improvement strategies.
• Develop and nurture customers into advocates.

Requirements

• At least 2 years of professional experience in Client Success or Account Management.
• Experience in building and maintaining strong relationships with customers.
• Empathy and a great track record of expanding revenue.
• Experience working closely with Marketing, Sales, and Product.
• Excellent communication skills.
• Tech savvy with software implementation experience.
• Strong organizational and presentation skills.

Benefits

• Dynamic hybrid work environment.
• Opportunity to work with a global team.
• Impactful role in customer success.
• Professional growth opportunities.