Client Success Manager - Remote

Overview

The Client Success Manager will maintain long-term relationships with key clients, understanding their needs and ensuring operational excellence while driving business growth.

In Short

• Maintain relationships with key clients to understand their business drivers.
• Coordinate daily activities to support and grow partnerships.
• Collaborate with cross-functional teams to handle issues and identify opportunities.
• Drive results to identify new ways to grow the business.
• 5+ years in program management and client services/customer success.
• Experience in compliance and operational oversight.
• Expertise in retention and business development.
• Problem analysis and resolution skills.
• Bring analytical traits and operate within defined metrics.
• Client-centric mindset with a focus on accountability and trust.

Requirements

• 5+ years in program management and client services/customer success.
• Experience in compliance and operational oversight.
• Experience creating processes for client-facing SAAS support teams.
• Retention and business development expertise.
• Strong analytical and problem-solving skills.
• Ability to stay updated with technical developments.
• Empathy combined with determination.

Benefits

• 3 weeks of vacation per year starting on the first day.
• 401K with a 4% company match and immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.