Implementation Analyst - Remote

Overview

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

In Short

• Provide timely, helpful responses and basic troubleshooting assistance to clients by phone and e-mail.
• Manage difficult customers and customer expectations effectively and professionally.
• Act as a liaison between the client and the technical team.
• Communicate clearly and precisely with customers regarding technical issues.
• Provide on-call support to address urgent issues when they arise.
• Develop, implement, and manage operational policies and procedures.
• Escalate issues to management when needed.
• Maintain complete and accurate log of customer interactions.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science or related field or additional work experience in lieu of degree.
• 2+ years of work experience in software consulting, software testing, configuration.
• Exceptional analytical and conceptual thinking skills.
• Excellent communication and presentation skills.
• Basic knowledge of software testing methodologies, database, SQL desired.
• Ability to engage with customers to discuss complex technical issues.
• Excellent problem-solving and logical thinking skills.
• Automation/scripting experience will be an added advantage.
• Experience in Healthcare industry is preferred.

Benefits

• INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family.
• INR 15,00,000/- of group accident insurance.
• Education reimbursement.
• 10 national and state holidays, plus 1 floating holiday.
• Flexible working hours and a hybrid policy.