Technical Analyst - Remote

Overview

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

In Short

• Enhancing overall Relatient client experience
• Resolving client complaints and product troubleshooting via phone, email, and/or support cases
• Submitting and assigning support cases to appropriate department
• Monitoring support portal and keeping clients updated on status of case(s)
• Properly prioritizing client requests
• Guiding clients with solutions when issues appear to be user error/lack of knowledge
• Utilizing computer technology to handle high call/support ticket volumes
• Working with team leads to ensure proper customer service is being delivered
• Closing out or opening call/email records in support portal
• Providing Web Portal training/support

Requirements

• Bachelor’s degree or equivalent experience in lieu of a degree is required.
• 1+ years of experience in a Customer Support role, preferably in a technical support role.
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins)
• Basic understanding of Programming/Scripting Language(s)

Benefits

• INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family.
• INR 15,00,000/- of group accident insurance.
• Education reimbursement.
• 10 national and state holidays, plus 1 floating holiday.
• Flexible working hours and a hybrid policy.