Remote Otter LogoRemoteOtter

Client Operations Manager - Remote

Posted 2 weeks ago

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

  • Responsible for increasing client satisfaction and service.
  • Review service delivery metrics and team processes.
  • Focus on delivering business-changing insights.
  • Drive process improvement changes.
  • Coordinate projects and develop programs.
  • Analyze operational issues and develop action plans.
  • Lead change management initiatives.
  • Develop and track productivity metrics.
  • Communicate progress and key project metrics.
  • Provide training to increase operational efficiency.

Requirements

  • Bachelor’s degree required.
  • Minimum of five years of experience in talent solutions or operational excellence.
  • Strong analytical and problem-solving skills.
  • Experience with action planning and execution.
  • Understanding of continuous process improvement methodology.
  • Experience using recruitment technologies (ATS).
  • Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).

Benefits

  • Opportunity to work with industry leaders.
  • Ownership of your success.
  • Innovative solutions in talent acquisition.
  • Equal opportunity employer.
  • Support for applicants requiring accommodations.

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