Client Operations Manager - Remote

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

• Responsible for increasing client satisfaction and service.
• Review service delivery metrics and team processes.
• Focus on delivering business-changing insights.
• Drive process improvement changes.
• Coordinate projects and develop programs.
• Analyze operational issues and develop action plans.
• Lead change management initiatives.
• Develop and track productivity metrics.
• Communicate progress and key project metrics.
• Provide training to increase operational efficiency.

Requirements

• Bachelor’s degree required.
• Minimum of five years of experience in talent solutions or operational excellence.
• Strong analytical and problem-solving skills.
• Experience with action planning and execution.
• Understanding of continuous process improvement methodology.
• Experience using recruitment technologies (ATS).
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).

Benefits

• Opportunity to work with industry leaders.
• Ownership of your success.
• Innovative solutions in talent acquisition.
• Equal opportunity employer.
• Support for applicants requiring accommodations.