Client Operations Manager - Remote

Overview

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents.

In Short

• Lead the client operations team to manage client requests efficiently.
• Oversee client request and lifecycle management.
• Facilitate cross-functional collaboration with various internal teams.
• Utilize data insights to drive operational performance.
• Analyze client-specific challenges and develop solutions.
• Enhance data visibility for launches and implementations.
• Partner with Strategy and Operations for actionable plans.
• Mentor and support team members for high performance.

Requirements

• 3+ years of experience in management roles.
• Proven ability in operational excellence and process optimization.
• Proficiency in data analysis and reporting.
• Exceptional problem-solving and troubleshooting skills.
• Strong interpersonal and communication skills.
• Ability to coordinate and enable cross-team collaboration.
• Adaptability in a dynamic environment.

Benefits

• Opportunity to work in a mission-driven environment.
• Be part of a rapidly growing company.
• Collaborate with a talented and diverse team.
• Contribute to innovative solutions in healthcare.