Client Operations Manager - Remote

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

• Work Location: Kuala Lumpur, Malaysia
• Work Arrangement: Remote
• Language Requirement: English
• Minimum of 10 years in Talent Acquisition, including at least 3 years in an operational role.
• Drive best practices and optimize accounts for efficiency.
• Consult with client service leaders for resource allocation.
• Analyze trends and develop recommendations based on data.
• Manage productivity metrics to meet Service Level Agreements (SLA).
• Lead change management initiatives for new processes.
• Enhance client and candidate experience through operational excellence.

Requirements

• Experience in recruitment and operational roles.
• Strong analytical and problem-solving skills.
• Ability to manage multiple initiatives simultaneously.
• Knowledge of continuous process improvement methodologies.
• Experience with recruitment technologies and Microsoft Suite.

Benefits

• Opportunity to work with industry leaders.
• Ownership of your success in a dynamic environment.
• Collaborative work culture focused on innovation.
• Equal opportunity employer with a commitment to diversity.