Client Operations Manager - Remote

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

• Responsible for increasing client satisfaction and service.
• Review service delivery metrics and team processes.
• Focus on delivering business-changing insights.
• Work location is remote, with standard office hours.
• Experience in recruitment and operational experience required.
• Drive best practices and optimize accounts.
• Consult with client service leaders for resource allocation.
• Analyze data to identify trends and opportunities.
• Lead change management initiatives.
• Develop and track productivity metrics.

Requirements

• Experience in recruitment and operational roles.
• Strong analytical and problem-solving skills.
• Ability to manage multiple initiatives simultaneously.
• Understanding of continuous process improvement methodology.
• Experience with recruitment technologies and ATS.
• Proficiency in Microsoft Suite (Excel, Word, PowerPoint).

Benefits

• Opportunity to work with industry leaders.
• Chance to take ownership of your success.
• Innovative and supportive work environment.
• Equal opportunity employer.