Client Operations Manager - Remote

Overview

The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

In Short

• Responsible for client satisfaction and service improvement.
• Focus on data analysis and process improvement.
• Consult with client service leaders for resource allocation.
• Develop and track productivity metrics.
• Manage process and technology effectiveness.
• Lead change management initiatives.
• Coordinate projects and implement enhancement initiatives.
• Drive best practice sharing and operational excellence.
• Deliver training to support operational efficiency.
• Other duties as assigned.

Requirements

• Bachelor’s degree required.
• Minimum of five years of experience in talent solutions or operational excellence.
• Strong analytical and problem-solving skills.
• Experience with action planning and execution.
• Understanding of continuous process improvement methodology.
• Experience using recruitment technologies (ATS, social media tools).
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).

Benefits

• Opportunity to work with industry leaders.
• Ownership of career development.
• Innovative solutions and business impact.
• Equal opportunity employer.
• Support for applicants requiring accommodation.