Client Operations Manager - Remote

Overview

The Client Operations Manager will serve as a crucial link between leadership, clients, and internal teams, ensuring smooth daily operations and effective client communications.

In Short

• Manage client communications via email and phone.
• Oversee payment calculations and billing cycles.
• Support the CEO with calendar management and administrative tasks.
• Organize and track KPIs and performance metrics.
• Prepare reports and assist in data-driven decision making.
• Supervise recruitment, marketing, and operations teams.
• Handle sensitive information confidentially.
• Ensure operational workflows maintain efficiency and client satisfaction.

Requirements

• Minimum 5 years experience in operations or account management.
• Experience supporting senior executives and managing teams.
• Strong numerical ability with payment and KPI data analysis.
• Excellent organizational skills.
• Familiarity with marketing and CRM tools.
• Fluent English (C1 level or above).
• High level of professionalism and confidentiality.

Benefits

• 100% remote work.
• 40 hours per week.
• Vacation benefits after 1 year.
• Annual rate adjustment.
• Experience working with international clients.