Client Service Manager - Remote

Overview

The Client Services Manager is responsible for managing and delivering contracted services to customer accounts, ensuring service levels and quality standards are met.

In Short

• Manage day-to-day service delivery to customer accounts.
• Ensure services meet contractual Service Level Agreements (SLA’s).
• Develop and maintain customer relationships at a senior level.
• Produce Service Performance Reports and attend Customer Service Reviews.
• Document and improve services through Service Improvement Plans.
• Act as an escalation point for service teams and customers.
• Communicate effectively with customers and internal teams.
• Manage acceptance of new or amended services into production.
• Identify new revenue opportunities through strong customer relationships.
• Minimize Service Credit liabilities through risk management.

Requirements

• Bachelor's Degree or equivalent experience in an Engineering discipline.
• ITIL V3 certification (V4 desirable).
• Excellent written and oral communication skills.
• Ability to produce Service Management documentation and reports.
• Strong business relationship skills.
• Experience working remotely.
• Excellent analytical and problem-solving skills.
• Experience with IT Service Management tools.

Benefits

• Private Medical Cover funded by NEC.
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC.
• A Group Pension Plan with employer contributions up to 8.5%.
• Access to LinkedIn Learning with over 15,000 courses.