Client Service Manager - Remote

Overview

eToro is seeking an experienced Client Service Manager with a strong background in the financial industry to join our dynamic German team in Frankfurt. This role focuses on delivering exceptional client experiences and engaging with clients about financial markets.

In Short

• Serve as the primary contact for clients, providing exceptional service.
• Engage with clients via phone and email about financial markets.
• Act as a brand ambassador for eToro's vision and mission.
• Manage the client experience from education to retention.
• Handle complex inquiries and resolve high-priority issues.

Requirements

• Exceptional communicator with the ability to simplify complex concepts.
• Fluency in both German and English.
• Passion for financial markets and investing.
• Bachelor's degree in Finance, Economics, or related field preferred.
• Experience in client-facing roles in the financial services industry.
• Organized and able to manage multiple priorities.
• Proactive and driven individual.
• Collaborative team player with excellent interpersonal skills.
• Quick learner, adaptable to market trends.

Benefits

• Join a young, dynamic, and rapidly growing team.
• Flexible hybrid work model with 2 remote days per week.
• Monthly meal and shopping allowance.
• Subsidy for the Deutschlandticket (train ticket).
• Modern office in Frankfurt with complimentary drinks and snacks.
• Stable working hours (Monday - Friday).
• Regular team-building events and social activities.