Client Service Manager - Remote

Overview

The Client Service Manager will be the primary point of contact for clients and distributors, ensuring effective communication and satisfaction throughout the client relationship.

In Short

• Manage client relationships as the main point of contact.
• Handle and resolve client requests efficiently.
• Implement processes to enhance client satisfaction.
• Establish reporting and management systems for the client service function.
• Work closely with various departments to ensure effective service delivery.
• Contribute to the growth and development of the client service team.
• Ensure compliance with asset management regulations and standards.
• Possess a strong understanding of asset management products.
• Fluent in French and English.
• Adapt to a fast-paced and evolving work environment.

Requirements

• 5 years of experience in asset management or client-facing roles.
• Strong analytical and problem-solving skills.
• Project management and organizational skills.
• Excellent communication skills.
• Client-oriented mindset.
• Ability to work collaboratively in a team environment.
• Leadership qualities to drive client-centric initiatives.
• Ability to handle stress and adapt to changes.

Benefits

• Dynamic and supportive work environment.
• Opportunities for professional development.
• Engagement with a diverse team of professionals.
• Involvement in innovative projects.
• Commitment to client satisfaction.