Customer Success Manager - Remote

Overview

Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

In Short

• Own and nurture relationships with assigned clients to ensure seamless onboarding, implementation, and ongoing support.
• Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
• Establish a trusted advisor relationship with clients to drive the adoption of Humata Health’s solutions.
• Develop and execute success plans tailored to clients' strategic goals and operational workflows.
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving.
• Collaborate with internal teams to align solutions with customer needs.
• Track and analyze key metrics to inform proactive strategies.
• Drive client retention and renewals by consistently demonstrating value.
• Deliver tailored reports and presentations that highlight customer outcomes.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 4+ years of experience in a customer success, account management, or consulting role, preferably in healthcare or technology.
• Experience working in small teams where both strategic thinking and tactical execution are required daily.
• Proven ability to build and maintain relationships with stakeholders at all levels.
• Exceptional communication and presentation skills.
• Strong analytical mindset with experience in tracking and interpreting KPIs.
• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is highly desirable.

Benefits

• Comprehensive benefits.
• 401k program with employer match.
• New office in Winter Park, FL.
• Work From Home/Remote options.
• Inclusive culture.
• Employee Stock Option Plan.