Customer Success Manager - Remote

Overview

The Customer Success Manager at Budderfly will act as a liaison to customer executive teams, ensuring their needs are met while focusing on enhancing customer relationships and reducing carbon footprints.

In Short

• Drive brand-specific success for existing customers and support onboarding of new clients.
• Expand and upsell existing customers through excellent communication and service.
• Build strong relationships with executive-level contacts.
• Collaborate with internal teams to fulfill customer requests.
• Resolve customer complaints and track all processes related to their needs.
• Conduct regular check-ins and reviews with customers.
• Travel as needed to meet with clients.
• Respond to customer inquiries, including emergencies.
• Maintain adherence to training and procedures.
• Support account executives by managing day-to-day customer issues.

Requirements

• Operational experience preferred.
• CRM experience required.
• Bachelor’s Degree or related experience in the energy industry.
• Experience in building C-level relationships.
• Detail-oriented and organized.
• Strong problem-solving skills.
• Able to manage multiple projects simultaneously.
• Excellent communication and presentation skills.
• Ability to work independently.
• Understanding of sustainability goals.

Benefits

• Career advancement opportunities.
• Competitive pay.
• Full benefits package including medical, dental, and 401K.
• Supportive team environment.