Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Mitratech is a trusted advisor to clients, focusing on client contact, training, and driving the consistent use of Mitratech’s standard processes and best practices.

In Short

• Act as the primary contact for clients throughout their lifecycle.
• Drive end-user adoption through product-focused meetings and tips.
• Manage a portfolio of renewals and collaborate with the sales team.
• Track and document clients' success metrics.
• Oversee project completion by collaborating internally and with clients.
• Maintain regular communication with sales and account management.
• Analyze product usage metrics and trends.
• Work with marketing to build strong client advocacy.
• Collaborate with all departments to meet client needs.

Requirements

• Desire to learn Mitratech software products.
• Ability to manage multiple projects effectively.
• Knowledge of Google Suite, Salesforce, and Microsoft products.
• Strong communication skills, both verbal and written.
• Ability to connect internal resources to meet client needs.
• Customer-centric attitude with decision-making skills.
• Previous experience in client success or account management is a plus.
• Attention to detail and strong organizational skills.
• Self-motivated and able to work under pressure.

Benefits

• Diverse and inclusive work culture.
• Opportunities for learning and professional development.
• Supportive team environment.
• Chance to work with leading-edge technologies.
• Entrepreneurial spirit with enterprise investment.