Customer Success Manager - Remote

Overview

The Customer Success Manager is a customer-focused professional responsible for managing and growing client relationships in a fast-paced environment, ensuring long-term customer success through proactive engagement and collaboration.

In Short

• Own customer relationships during onboarding and throughout.
• Guide new customers and conduct regular check-ins.
• Lead renewals and uncover upsell/cross-sell opportunities.
• Proactively mitigate churn risks.
• Stay updated on product changes and ensure platform usage.
• Gather customer feedback to influence product improvements.
• Work cross-functionally to resolve issues quickly.
• Maintain accurate data and provide timely support.
• Collaborate with product, sales, and support teams.

Requirements

• Experience with customer success platforms like Gainsight or Hubspot.
• Strong communication and relationship management skills.
• Confident presenter with effective insight conveyance.
• Skilled in problem-solving and critical thinking.
• Self-driven with the ability to recognize churn risks early.
• Proficient in data analysis and reporting.
• Strategic in managing multiple accounts.
• Deep understanding of SaaS business models.
• Expertise in upselling and renewal strategies.
• Knowledgeable in customer feedback processes.

Benefits

• Flexible and adaptable work environment.
• Opportunity to influence product and service improvements.
• Engagement in a fast-paced, dynamic team.
• Collaboration with cross-functional teams.