Customer Success Manager - Remote

Overview

The Customer Success Manager at BigCommerce focuses on building strong relationships with customers and ensuring their success through effective use of the company's eCommerce platform.

In Short

• Maintain ownership of a portfolio of customers.
• Drive customer success metrics such as Net Revenue Retention and NPS.
• Build lasting relationships and act as a trusted advisor.
• Recommend marketing channels for optimal outcomes.
• Provide ongoing training and product demonstrations.
• Assist with customer requests and escalate issues as needed.
• Collaborate with the marketing team for customer success content.
• Acquire testimonials and ensure customer engagement.
• Support contract management and billing needs.
• Learn and utilize Feedonomics systems and tools.

Requirements

• 2-3 years of experience in customer success or account management.
• 2 years of eCommerce experience preferred.
• Excellent problem-solving and organizational skills.
• Strong analytical skills with the ability to convert metrics into actions.
• Exceptional customer interaction skills.
• Ability to create marketing content for customers.
• Bachelor's Degree preferred but not required.

Benefits

• Competitive salary range.
• Opportunities for career growth.
• Inclusive workplace culture.
• Support for individuals with disabilities.
• Access to training and development resources.