Named Customer Success Manager - Remote

Overview

BigCommerce is seeking a results-driven Named Customer Success Manager to own a dedicated portfolio of accounts, ensuring customer satisfaction and success with our e-commerce platform.

In Short

• Build and maintain deep relationships with customers.
• Drive product adoption and customer satisfaction.
• Manage Net Revenue Retention and growth of the customer portfolio.
• Identify and mitigate risks to customer accounts.
• Collaborate with Sales and internal teams for upsell opportunities.
• Monitor customer health and usage trends.
• Advocate for customer needs and feedback internally.
• Utilize analytics and CRM data to inform strategies.
• Support contract management and billing needs.
• Engage in case studies and community programs.

Requirements

• 2-3 years of experience in managing an enterprise portfolio.
• 2 years of eCommerce experience preferred.
• Excellent communication and negotiation skills.
• Familiarity with online marketing principles.
• Strong organizational and time management skills.
• Ability to develop creative solutions in challenging situations.
• Experience presenting metrics to senior leadership.
• Proficient in Salesforce, Gainsight, Tableau, and Google Apps.
• Bachelor’s degree in business, marketing, or related field preferred.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Inclusive work environment that values diversity.
• Flexible work arrangements.
• Comprehensive benefits package.