Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for delivering world-class partner experiences, ensuring partners can onboard, adopt, and expand their service offerings with Commvault Technologies.

In Short

• Collaborate with teams to ensure partners meet SLAs.
• Communicate partner status and issues using internal systems.
• Participate in technical evaluations and risk mitigation.
• Engage in continuous self-enablement through training.
• Lead initiatives for partner success and career development.
• Provide technical enablement on various workloads.
• Ensure partners receive adequate training for support cases.
• Establish trust with partners and manage escalations.
• Track product enhancement requests from partners.
• Drive technical outcomes to meet team goals.

Requirements

• 4+ years in a customer-facing role focused on technical outcomes.
• Experience in a SaaS or subscription enterprise software company.
• Ability to maintain technical competency in a fast-paced environment.
• Strong communication skills and proficiency in Microsoft Office.
• Technical certifications or relevant experience in data management.
• Ability to manage ambiguity and partner objectives independently.
• Understanding of data center operations and related technologies.
• Experience with escalation management and mentoring.

Benefits

• Continuous professional development and product training.
• Inclusive company culture with employee resource groups.
• Generous benefits supporting health and work-life balance.
• Employee stock purchase plan.