Manager: Customer Success - Remote

Overview

The Yembo Customer Success team is a key department for building a strong client base of raving fans. As the manager of our Customer Success Moving team, you will be responsible for ensuring our moving customers get maximum value from the Yembo suite of products while building and developing the Customer Success Moving team. You will focus on nurturing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI, at the same time you will work on managing and engaging the Customer Success Managers on your team.

In Short

• Lead, develop and support the Customer Success Moving team to achieve goals.
• Foster a collaborative and respectful work environment.
• On-board, manage, renew, and upsell a book of customers.
• Teach customers how to effectively use our products.
• Identify expansion opportunities and upsell customers.
• Occasionally visit customers on site.
• Record training videos and host webinars.
• Debug customer issues and communicate findings to engineering.
• Distill customer feedback into product enhancement requests.

Requirements

• 5+ years of customer success or account management experience.
• 2+ years of people management experience.
• Understand the difference between customer success and customer support roles.
• Ability to handle tough conversations with challenging customers.
• Excellent written and verbal communication skills.
• High attention to detail.
• Highly proactive.
• Skilled with software tools like G Suite, Hubspot, Jira/Asana.

Benefits

• 100% Employer Covered Health Care Plan for you and your family.
• Retirement Plan with 4% company match.
• Life Insurance options.
• Unlimited Flex PTO and Flexible Sick Leave.
• Parental Leave for both caregivers.
• Annual Events & Meetups.
• Work From Home (Fully Remote Team).
• Stock Option Plan.
• Learning & Development Opportunities.