Customer Success Manager - Remote

Overview

The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI.

In Short

• On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target
• Teach our customers how to effectively use our products and guide them through the behavior change process
• Uncover adoption blockers for our customers and take targeted actions proactively
• Identify expansion opportunities and upsell customers
• Occasionally visit customers on site to build key client relationships
• Record training videos and host webinars
• Debug customer issues and clearly communicate findings to engineering
• Distill customer feedback into thoughtful, succinct product enhancement requests

Requirements

• 2+ years of customer success, or account management with a track record of high performance
• Understand the difference between a customer success role and a customer support role
• Embrace tough conversations with challenging customers
• Excellent written and verbal communication skills
• High attention to detail
• Highly proactive
• Efficient time management and ability to prioritize
• Skilled with using various software tools
• Able to work regular US business hours
• Great references
• Bachelor's degree preferred, but not required

Benefits

• Build key relationships and managing the day to day success for our Insurance clients
• Receive support throughout the organization to fully get you up to speed
• Be on a team that is looking for your feedback and ideas
• Join an amazing team that is client centric and focused on building for the present and future