Customer Success Manager - Remote

Overview

At StarTree, we are a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.

In Short

• Join our Customer Success Team to ensure customer success and engagement.
• Serve as a trusted advisor and project manager throughout the customer lifecycle.
• Deliver measurable value from StarTree solutions to customers.
• Build strong relationships with customer stakeholders.
• Proactively monitor customer health and address risks.
• Manage key deliverables and customer requests with precision.
• Collaborate with internal teams to influence product roadmaps.
• Develop technical competence in the StarTree technology stack.
• Champion customer needs internally to ensure satisfaction.
• Work in a fast-paced startup environment.

Requirements

• 4+ years of customer-facing experience in Customer Success or related fields.
• Proven track record of improving customer satisfaction.
• Strong project management skills with the ability to manage priorities.
• Experience leading Quarterly Business Reviews (QBRs).
• Detail-oriented with excellent organizational skills.
• Comfortable learning new technologies.
• Exceptional collaboration skills across internal functions.
• Experience in small to mid-sized companies is a plus.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to influence product development.
• Collaborate with a passionate team.
• Access to ongoing professional development.
• Flexible work arrangements.