Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at StarTree, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.

In Short

• Collaborate with technical teams to troubleshoot performance issues.
• Provide customer support through tickets and Slack Connect.
• Document solutions and mentor team members.
• Act as the voice of the customer for product feedback.
• Create internal tooling to improve processes.
• Work with advanced data technologies for AI-driven innovations.
• Support customers in achieving success with StarTree solutions.
• Engage in continuous learning and improvement.
• Handle on-call support for urgent production issues.
• Drive customer satisfaction through exceptional service.

Requirements

• 4-6 years of experience in customer-facing roles.
• Hands-on experience with open-source data technologies.
• Familiarity with OLAP systems like Apache Pinot.
• Experience with big data technologies like Spark and Hadoop.
• Strong understanding of OLAP, Analytics, Kubernetes, and SQL.
• Experience with streaming technologies like Apache Kafka.
• Proven troubleshooting skills across various systems.
• Knowledge of cloud infrastructure patterns and services.
• Bonus: Certification in Solutions Architecture for public clouds.
• Bonus: Degree in Computer Science with a focus on Data Science.

Benefits

• Opportunity to work with cutting-edge technologies.
• Supportive team environment focused on learning and growth.
• Engagement with a rapidly growing company.
• Chance to influence product development through customer feedback.
• Flexible work arrangements.